TMNet AGAIN (Part II)

I really feel like screaming and shouting at those idiotic streamyx people! As mentioned in my previous post, I am feeling really frustrated with the service that this people provide. Not only are they over-charging us to use the internet just because they monopolizing it, they are expecting us to bow over and let them walk all over us. I went to the TMPoint in Puchong on 30 Jun 2008 to request to transfer my phone line and streamyx account to my new place. It was simple enough and very fast too. The girl at the counter told me that if no issue, I should be able to get my steamyx connection in a week maximum. I was already rather unhappy that I need to wait for one week. On top of that, I still need to pay for the streamyx although I won’t be able to get connected! But then, it is their policy, fine! I accept and hope that by some miracle, it will take less than a week.

On and off, when I was in US, I will ask babe if the technician has called him to arrange for a time to install the phone line at the new place. He said no and even when I came back on the 5 Jul, we still did not get any phone calls. We decided to go to TMPoint again since babe and I was not working that day (Babe MC but can still go check his bike tyre, go TMPoint and go shopping with me!! LOL!). When we got there, we waited for about half hour before we get our turn at the counter. I told babe he should ask since he look more garang (fierce)!

We actually not sure what happened but after we asked, the girl checked something on the monitor and then make a short phone call which no one pick up. And then disappeared into the back room for half an hour! After that, she came back, looking rather flabbergasted and told us that the appointment center has closed for the day (it was after 5.30pm already, we arrived around 4.30pm. So you can imagine how long we waited). Then she proceeded to explain that since it was Friday, they can only send the request on Monday. Again, we were unhappy about this but we did not create a scene. Instead, we told the lady that we will definitely be writing an official complaint about this.

At the time, I was not seriously thinking of doing that. After all, if they can come on Monday, then I might be able to get my internet connected before the end of the week. Then comes Tuesday, I call the helpdesk center (or whatever they call it) to enquire as I did not received any calls from anyone although the lady PROMISED that someone will call me on Monday. The lady at the helpdesk center told me that the technician will call me soon today and gave me his number in case I wanted to contact him. I called the technician (blardy rude by the way), he told me that he can’t do anything because he have not received his work order. He told me to call the helpdesk again. So, I did and this time the helpdesk said I need to call the appointment center to enquire. And so, I call them too. And guess what, they told me that they have not received any posting from the TMPoint in Puchong and advice me to call the helpdesk once again.

At this point, I was already almost screaming and actually told them to stop pushing me around ask me to call another number. I think I must have scared the lady because she immediately said that she will get back to me once she find out and get the necessary people. Finally, she called to say that the technician will come to the apartment on Tuesday morning. Again, I was frustrated and told her we are working and there is no one at home. So, she requested that I call the technician after 6pm to arrange for another time. At 6.30pm, I called the technician and told him have to be after office hours. Wah, that blardy rude guy say “I also want to go back home”.

Again, I was rather angry and rudely ask him what he suggests. I think he must have known I was mad because he agreed to come after 6pm after that. And I thought that is settled and at least I will get my internet before the end of the week after taking into account the 3 days to get it activated. Little did I know, more things could go wrong. This morning, the technician called me very early in the morning and found out that the address is inaccurate. Whoever key-in order must be half asleep or something because he/she missed out the apartment name! So, again, the technician can’t come today. And again, I called the helpdesk center to complaint. And again, I was told they will call me back. That was before lunch and it is already 5.09pm. No phone call so far.

When I was talking to the helpdesk center, I was determined to write an official complaint letter to the TMPoint in Puchong and copy to the consumer right association as well as the TMPoint headoffice. Babe was saying that I should copy to TV3 too but I doubt that will do any good. If I think that it will, I would have done that! That was how mad I felt. To make matter worse, when I asked the helpdesk for the contact number in TMPoint Puchong as I want to talk to the customer service manager and make a complaint but I was told that they are not able to provide the contact number. So I asked him, does that mean that I need to go personally to TMPoint Puchong? And he said yes. So I asked him again, so you mean that I need to go there personally to complaint and make scene?? Are you sure? He laughed rather uncomfortably and I can feel that he wished he had not answered the call! SIGH!

So, here I am, still feeling frustrated. Babe said I should do exactly what the helpdesk guy said, go down personally to make the complaint and create a big scene. But I am reluctant to take time-off to go there. Not nice to always go out during office time to do personal stuff right? I already took 1 hour off the Friday before I go travelling to settle the apartment stuff. So, I guess I will wait till tomorrow and see what happens. If I still cannot get the line installed by tomorrow, I will definitely be doing something! But no matter what happens, I will still be writing that complaint letter and copy to as many people as possible. Hhmpff!!!