tag:blogger.com,1999:blog-4606259025305024453.post2422949357602655195..comments2024-03-11T19:25:14.170+08:00Comments on Jen Jen’s Place: TMNet AGAIN (Part II)JenJen's Placehttp://www.blogger.com/profile/15713836200230638014noreply@blogger.comBlogger28125tag:blogger.com,1999:blog-4606259025305024453.post-53755941308855411972011-04-20T17:30:34.540+08:002011-04-20T17:30:34.540+08:00Jen, mana ada service yg betul2 perfect... chill l...Jen, mana ada service yg betul2 perfect... chill lar..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-34488232052721317122009-02-27T10:14:00.000+08:002009-02-27T10:14:00.000+08:00Hi, Jen. I was disappointed after reading ur blog....Hi, Jen. I was disappointed after reading ur blog. I'm thinking to sign up for streamyx and i was given a contact number of TMPoint Sri Petaling. The first time i called and they have fax me the application form. However the second time i called to get further details but no person answer my call even i call few times afterwards. Idid received email after this and asking me to fax over the application form but i feel unsecure of such service. I'm annoy and stop to contact TMPoint Sri Petaling. Then i start searching other TMPoint and read ur blog and comments from others. Does the Jaring better and cheaper than streamyx as currently steamyx cost RM110 for 1mb? Glad to share this information with you all.wendyhttps://www.blogger.com/profile/00576888314891522111noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-24814273383406529372008-09-23T17:43:00.000+08:002008-09-23T17:43:00.000+08:00hi,i experienced the same thing recently and plann...hi,i experienced the same thing recently and planning to launch a complaint,do u know how i can do that?if possible,can u please send me the link to my email address:ashley_scp2000@yahoo.com?thanks a lot!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-26636469304109752172008-09-17T00:02:00.000+08:002008-09-17T00:02:00.000+08:00Hi Vickki,This definitely is turning into one of m...Hi Vickki,<BR/>This definitely is turning into one of my most commented post but I am not complaining! hehe..<BR/><BR/>So far, I have stop having serious problem with streamyx (Touch wood too!!) but seems that my lives are full of up and down. But then again, some1 told me, if life is without challenge, then we will never learn new things!JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-34439472437675709512008-09-16T23:35:00.000+08:002008-09-16T23:35:00.000+08:00Hi Jen ^_~i'm here again just to say hi, like i sa...Hi Jen ^_~<BR/>i'm here again just to say hi, like i said before when i'm free, i will come in here, and i'm sure i will forget again to check ur reply. Bcz the previous time u took 2days to reply mahhh...so i tot u probably will take few days again, mana tau our last msg, u replied so soon.hehehe<BR/><BR/>this time i rily haf no issue with tmpoint liao..(touch wood too)..lol..bcz everything is oredi on my fren side, and i dun haf to care about anything oredi..better still, otherwise, i will all the way call back and scold those pigs again..haih..whenever wherever think of them, sure can easily get pissed.<BR/><BR/>how's life in kl?raya is coming soon, can haf a good holidays huh?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-76950630615903678042008-09-03T13:37:00.000+08:002008-09-03T13:37:00.000+08:00Hi Vickki! ^_^Hi back to u! I owas check the comme...Hi Vickki! ^_^<BR/>Hi back to u! I owas check the comments in this posting for ur updates! <BR/><BR/>So far, me no issue with streamyx (touch wood!). They even adjusted the bill so that I only owe them RM110 which I paid already lar :PJenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-77861736232738884402008-09-03T11:50:00.000+08:002008-09-03T11:50:00.000+08:00wei wei wei..how r u? just came in and disturb u l...wei wei wei..how r u? just came in and disturb u lor...haih..i think streamyx issue nv end ger lahh...<BR/>sien...<BR/><BR/>whenever i free, then i will come in here to say hi..hehe...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-49155705652588752102008-08-18T12:18:00.000+08:002008-08-18T12:18:00.000+08:00Hi Vickki,Of course I remember you!! Hi!!!!!!Your ...Hi Vickki,<BR/>Of course I remember you!! Hi!!!!!!<BR/><BR/>Your tmnet bill also have problem ah? Mine also lor and they tell me need 90days to settle eventhough it is obviously their problem and overcharge me! Sien or not? <BR/><BR/>Hahaha! Feel free to come here and release stress anytime. Err..just don't hit me ah! I will give you a big pillow to hit! heheJenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-23280360145143921212008-08-16T22:50:00.000+08:002008-08-16T22:50:00.000+08:00Hey Jen, how's life? still rber me? I was checking...Hey Jen, how's life? still rber me? I was checking on my streamyx bill, and i thought of u, just came in here n say hi.<BR/><BR/>And also i'm pissed off with my bills too. sighh...hahaha..it seems like, i got a habbit if i have a prob, i will come in here. lol...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-22686766565117380952008-08-05T09:29:00.000+08:002008-08-05T09:29:00.000+08:00Hi Dave,Thanks for the tip. Actually, I have learn...Hi Dave,<BR/><BR/>Thanks for the tip. Actually, I have learned the same thing you said too. Those so called call consultant that pick up the calls initially are basically robots that does not care about their job or customers. Only when you actually talked to the supervisor, get their name and position, then action are taken. Otherwise, it will just be another call in their day.<BR/><BR/>My phone line and internet are fixed by the way after I tried the above 'tactic' previously. Now, I am mad about the bill though (read my posting on 4 Aug: TMNet/Streamyx Cheat Me. So, will be going to TMPoint in Kepong and will request to speak to the Customer Service Manager immediately. No point talking to those in the front counter....JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-51416721203444667452008-08-05T00:26:00.000+08:002008-08-05T00:26:00.000+08:00Hi Jen,Sorry to hear that u have another bad exper...Hi Jen,<BR/><BR/>Sorry to hear that u have another bad experience with them. My kind of work, part of it, has been supporting the customers with their complaints to their call center as most of my customers are not "so IT minded". <BR/><BR/>Just to provide u some quick tips. Do not talk to the rep if u found that they can hardly help u up with ur problems. insist to talk to the supervisor and then get their names. N most of the time, u do really need to consider to put up a scene, may not b a big ones, just enough for u to squzeee em up to do something to fix ur problems will do... if u still can't fix the problems, email me, i'll give u a number that might b a great help.<BR/><BR/>gotta go to bed now, anyway, got a blog too, blog.davetan.net. i'm hoping to post more tips on tmnet thingy soon, coz i'm kinda tied up also...<BR/><BR/>anyway, till then, take care... cheeers....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-87977264256028797212008-07-30T20:58:00.000+08:002008-07-30T20:58:00.000+08:00Hi Vickki,Glad it work out! Happy to know that I a...Hi Vickki,<BR/>Glad it work out! Happy to know that I am able to help ^_^JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-51558425177447458132008-07-29T20:58:00.000+08:002008-07-29T20:58:00.000+08:00Hey JenHow r u? thanks for the number tat u given ...Hey Jen<BR/>How r u? thanks for the number tat u given to me. My line has been transfer to my fren's place. I guess tat should be the right number to call or to complaint.<BR/>Hope ur line can be transferred successfully too. take care ya.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-76956892736380597322008-07-25T15:43:00.000+08:002008-07-25T15:43:00.000+08:00Hi Vickki,Glad to help! Make sure you take down th...Hi Vickki,<BR/>Glad to help! Make sure you take down the name of everyone that you talk to especially the supervisor. That way they know you can write in and quote their name directly if they don't do what they suppose to do.<BR/><BR/>I learned that trick while trying to get my line relocated. In fact, I got my line activated the day after it was installed! So, hehehe..it works! But I will still write letter of complain lar but of course, I will say good words where it merits, eg, the supervisor at the customer service that make sure I got activated fast!<BR/><BR/>Let me know if you need any more help. My email: jenluzhennie@hotmail.comJenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-61840019179634458652008-07-25T11:15:00.000+08:002008-07-25T11:15:00.000+08:00Hey Jen,I've just called the number tat u given, w...Hey Jen,<BR/>I've just called the number tat u given, which is customer service for tmpoint. It sounds to have some result, but i will still wait and see how. According to the lady was saying tat, is their reponsibility to chase each of the branch workin process.<BR/><BR/>Hopefully i dont have to make complaint otherwise they will be so damn jialat.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-70538878819810694142008-07-25T11:02:00.000+08:002008-07-25T11:02:00.000+08:00Hey Jen,sighh..i replied u last nite, but it doesn...Hey Jen,<BR/>sighh..i replied u last nite, but it doesnt shown it here. so got to re-type :(<BR/><BR/>Thanks for the number tat u given. is it customer service for streamyx or something? I'll try to call later since i'm workin afternoon shift today. <BR/><BR/>Everytime think of those pig faces really pissed me off easily...kanasai.<BR/><BR/>Have they done ur line transfer yet?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-76387578580128608732008-07-24T10:55:00.000+08:002008-07-24T10:55:00.000+08:00Hi Vickki,EXACTLY the same thing happen to me. I c...Hi Vickki,<BR/>EXACTLY the same thing happen to me. I called a few numbers, talk to the so called TMPoint consultant. In the end, I refuse to talk to them, I say I want to talk to the supervisor directly. Only after that I get results. Next time you call them, ask to talk to supervisor, get the supervisors full name down and proceed with your complaint. Must make sure get the name. Only then they will do something.<BR/><BR/>I have a few numbers that I call and this number seems to get some results:<BR/>+603-2297 1299<BR/><BR/>Or you can try this number but not much they seem to be able to do:<BR/>+603-8062 9752<BR/><BR/>Oh yah, I also advice you to ask the supervisor for the name of the customer service manager at the TMPoint where you submit your request personally. Tell them you want to write complain letter and will cc to a few relevant parties.JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-25755342244829733202008-07-23T22:57:00.000+08:002008-07-23T22:57:00.000+08:00Hi Jen,It was coincidence tat i came across ur blo...Hi Jen,<BR/>It was coincidence tat i came across ur blog during my searching in google of tmpoint. After i read it, i felt extremely disappointed on those pig working attitute.<BR/><BR/>I personally went to request for the transfer, at first was still alright as they promised can be done in a week time. I even pass them my photocopy ic.After a week i left to sg, i was told by my fren tat things still havent been done. Lots of exuses from them,such as line havent been activated this and that. i asked my friend to get the branch number through phone directory. And i called them personally, still gave me lots of excuses and empty promises. This has been one month plus, really wanna burst. I couldnt find anyway can be directly complaint to the manager or something. sighhh....<BR/><BR/>I didnt mean to be discrimination or racist here, but obviously they have attitute problem. As simple as those bank or goverment people working. Only minority of them are different, but it gave bad enough images to other races or other country citizen. so damn tulan. <BR/>Really hate them never look into complaint seriously.<BR/><BR/>I paid rm77 for 1mb, but now i have to pay it for nothing.<BR/><BR/>Sorry for the trouble, can u help me to get the 8 digit number from 100? as i couldnt call to 100 or 1800 from sg.If cant, its ok.<BR/>tq.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-3042889699606939592008-07-23T16:54:00.000+08:002008-07-23T16:54:00.000+08:00Hi Vicki (WELCOME! hehe)Actually you very lucky be...Hi Vicki (WELCOME! hehe)<BR/>Actually you very lucky because I just happen to login my blog or else I might only response tomorrow!<BR/><BR/>They gave you tmpoint number? They dont even want to give me the direct number to call tmpoint in puchong! They actually prefer I go down there and launch a complain. Silly and Terrible or not? They always say, sorry, cant do anything. Didnt receive instruction from this and that department, etc. Geez...no wonder never efficient!<BR/><BR/>Alot people din know that Jaring is actually packages are cheaper than Streamyx ler. I feel cheated with my RM110 package for 1mb line...JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-1747721839116571212008-07-23T16:05:00.000+08:002008-07-23T16:05:00.000+08:00Hey Jen, din expect to see ur feedback so fast. wa...Hey Jen, din expect to see ur feedback so fast. was happy to read ur post at first,and yet getting pissed of the whole damn thing. sighhh...and i found out lots n lots ppl are very frustrated about streamyx. i was trying hard to contact tmpoint at pandan indah, but nobody answered the call at all, and i cant even dial 100 or 1800 in singapore. i still have another 12mths to go for the contract, and it seems like i got to pay it for nothing.sighh..<BR/>anyway, i found out this site http://www.vincentchow.net/459/tmnet-user-vs-customer-service<BR/>do check out the recorder.<BR/>i think jaring should be much better than tm, as it sounds better to me since school time.lolAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-49247955132637375432008-07-23T15:03:00.000+08:002008-07-23T15:03:00.000+08:00Hi Anonymous,Too bad you didnt leave a nickname/na...Hi Anonymous,<BR/>Too bad you didnt leave a nickname/name for me since we are comrades now! I am still drafting my complaint letter. Going to make it really really 'PRETTY' and send it out. I will post the letter here too and let anyone that wants to, copy and post on their blogs! And, I will also share the jaring packages and let everyone judge for themselves lar. I wont say much...ppl owas say, u tell 2 friends about something good but 10 friends about something irritates u!JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-81827434408355423032008-07-23T13:41:00.000+08:002008-07-23T13:41:00.000+08:00STUPID IDIOTIC PIG IN TMPOINT!my case was simillia...STUPID IDIOTIC PIG IN TMPOINT!<BR/><BR/>my case was similliar to yours. My streamyx line need to be transfer to my friend's house and i needed to leave to sg to work. It took them a month, and not yet done with the transfer. I seriously so dam farkin pissed of with the customer service in malaysia. Especially those pig. <BR/>1mbps charge for rm77, its so damn expensive. I'm using 8mbps in sg with only SGD50. Don't talk about convertion, it was talking about earn money in rm and spend rm77 just for 1mbps. I cannot imagine when the time they have 8mbps.<BR/>Main concern is, what the hell wrong with their working attitiude. Everyting was alright when you singed up the contract. Farkin poor with the service after signed up. dam it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-56722818977738055432008-07-15T09:27:00.000+08:002008-07-15T09:27:00.000+08:00Hi Nick,I am starting to regret taking up streamyx...Hi Nick,<BR/>I am starting to regret taking up streamyx but cant cancel yet since there is a 12mths contract. Sigh! I saw the jaring website, 1mbps package for 24mths contract is only RM79 per mth! Sheesh..I am paying RM110 for 1mbps for streamyx now! I feel so cheated...JenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-2702097082975598822008-07-10T17:06:00.000+08:002008-07-10T17:06:00.000+08:00Yeah, it's a little more expensive than TmNet. I'm...Yeah, it's a little more expensive than TmNet. I'm paying RM80.00 per month but minus the headache that TMnet gives. And they hardly ever have any problems with their connections.Nick Phillips (15/03/1967 - 04/11/2022)https://www.blogger.com/profile/01043552434776358684noreply@blogger.comtag:blogger.com,1999:blog-4606259025305024453.post-48122805551751888122008-07-10T10:30:00.000+08:002008-07-10T10:30:00.000+08:00Hi Didi,Dun insult the pigs. Pigs are CUTE ok! :PY...Hi Didi,<BR/>Dun insult the pigs. Pigs are CUTE ok! :P<BR/><BR/>Yar, I will definitely copy the newspaper too, The Star! hahahahaJenJen's Placehttps://www.blogger.com/profile/15713836200230638014noreply@blogger.com